COMMUNITY
Volunteer experience survey template
Understand whether volunteers feel prepared and supported, and what would improve their experience.
8 questions · 2 pages · 4 answer formats · About 1 min
Time is estimated from all questions, including matrix rows. Branching can shorten a path; reading, consent and longer written answers can add time. Confirm it with a pilot.
Free to use within your plan's response allowance. Edit the wording and options before publishing.
Use this template opens an editable draft after sign-in. Questions, answer options and configured logic carry over; nothing is published until you choose to publish.
Try the questionnaire
Answer it before you use it.
Try the actual questions, follow-ups and endings. Preview answers stay in this tab and disappear when you close or restart it. Nothing is submitted.
Who this is for
Volunteer coordinators checking whether people felt prepared, supported, and able to contribute.
Before you send it
Send after a shift or project milestone. Explain how responses will be used and avoid collecting identifying detail in small volunteer groups.
Questionnaire preview
These are the questions and answer options copied into your draft. Bracketed text is a prompt to customize. Matrix questions contain several statements, so allow time for each row.
Page 1
1. How long have you volunteered with us? (required)
Choose one
This was my first timeLess than 6 months6–12 months1–3 yearsMore than 3 years2. How supported did you feel in your role? (required)
1–7 scale (Not at all supported → Very supported)
3. Did you have the information and materials you needed?
Choose one
Yes, all of themMost of themSome of themNoNot applicable4. How manageable was the time commitment?
Choose one
Much too demandingA little demandingAbout rightLighter than expectedNot sure5. What one change would make volunteering better for you?
Long text
Page 2: Context and next steps
6. What brought you to volunteer with us?
Choose one
A cause I care aboutA friend invited meI wanted to build skillsCommunity or school requirementOther7. Which support would make your role easier?
Rank the options
Clearer instructionsMore trainingA named contactFlexible schedulingBetter materials8. How likely are you to volunteer with us again?
1–7 scale (Not at all likely → Extremely likely)
Use the builder link to retain logic, piping, consent, scoring, and randomization. Plain text copies wording only; piped answers become editable placeholders.
How to read the results
Compare preparation and support across role and tenure only when group sizes protect privacy. Share a short action update with volunteers after reviewing results.
Preview your edited survey on desktop and mobile, run a small pilot, and review an export before inviting the full audience. Adding questions is optional: keep the ones that support your decision.
Keep building your study
Explore community participation, belonging, barriers, and priorities for shared activities and resources.
Collect participant-reported progress, program experience, and useful next support.
Count the questions and reading load before confirming timing with a pilot.
Start
Start with this template.
Make it your own.
Free to use within your plan's response allowance. 100 responses a month on Free, and no credit card.