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Community & membership survey template

Explore community participation, belonging, barriers, and priorities for shared activities and resources.

11 questions · 3 pages · 6 answer formats · About 3 min

Time is estimated from all questions, including matrix rows. Branching can shorten a path; reading, consent and longer written answers can add time. Confirm it with a pilot.

Free to use within your plan's response allowance. Edit the wording and options before publishing.

Use this template opens an editable draft after sign-in. Questions, answer options and configured logic carry over; nothing is published until you choose to publish.

Try the questionnaire

Answer it before you use it.

Try the actual questions, follow-ups and endings. Preview answers stay in this tab and disappear when you close or restart it. Nothing is submitted.

Who this is for

Community managers improving participation, belonging, and the usefulness of shared resources.

Before you send it

Use the community's actual activities and publish how feedback will be used. Make the survey available to readers as well as frequent contributors, and avoid requiring public identification.

Questionnaire preview

These are the questions and answer options copied into your draft. Bracketed text is a prompt to customize. Matrix questions contain several statements, so allow time for each row.

Page 1

  1. 1. How long have you been part of this community? (required)

    Choose one

    Less than 3 months3–12 months1–3 yearsMore than 3 years
  2. 2. How would you describe your participation?

    Choose one

    I mostly readI occasionally postI post regularlyI help run things
  3. 3. How much do you agree?

    • — I get real value from being here
    • — It's easy to find what I'm looking for
    • — Newcomers are made welcome
    • — The tone here is respectful
    • — I know how to get involved if I want to
    Strongly disagreeDisagreeNeutralAgreeStrongly agree
  4. Page 2

  5. 4. What do you come here for?

    Choose all that apply

    Answers to specific questionsKeeping up with newsMeeting peopleSharing my workHelping othersJob or project opportunities
  6. 5. Rank what you'd like more of:

    Rank the options

    Events and meetupsWritten guidesQ&A and supportShowcases of members' workJob board
  7. 6. What would make you participate more?

    Long text

  8. 7. What's one thing that should change?

    Long text

  9. Page 3: Context and next steps

  10. 8. What makes it difficult to participate?

    Choose all that apply

    TimeNot sure where to startTopics do not match my needsConcern about reactionsAccessibility barriersNothing currently
  11. 9. How comfortable do you feel asking a question here?

    1–7 scale (Not comfortable → Very comfortable)

  12. 10. What would make a newcomer's first week more useful?

    Long text

  13. 11. How long have you been part of this community?

    Choose one

    Not yet a memberLess than 6 months6–12 months1–3 yearsMore than 3 years
Use this template →

Use the builder link to retain logic, piping, consent, scoring, and randomization. Plain text copies wording only; piped answers become editable placeholders.

How to read the results

Compare needs by participation level and membership length. Highly active members may have different priorities from newcomers, so report both rather than allowing one segment to define the whole community.

Preview your edited survey on desktop and mobile, run a small pilot, and review an export before inviting the full audience. Adding questions is optional: keep the ones that support your decision.

Keep building your study

Volunteer experience

Understand whether volunteers feel prepared and supported, and what would improve their experience.

Market segmentation

Explore needs, behavior, attitudes, and purchasing context for a market segmentation analysis.

Estimate participant time

Count the questions and reading load before confirming timing with a pilot.

Start

Start with this template.
Make it your own.

Free to use within your plan's response allowance. 100 responses a month on Free, and no credit card.