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Straight-lining

Also called non-differentiation

Selecting the same answer across every row of a question battery.

In a matrix of ten statements, a respondent who selects “Agree” for all ten may genuinely agree with all ten. They may also have found the fastest route to the next page. The pattern is a flag, not a verdict, and it is most informative when the battery contains items nobody could consistently endorse.

The design fix comes first: shorter matrices, fewer of them, and items that are not near-duplicates of each other. Straight-lining is partly a measure of how tiring your questionnaire is.

Read it beside timing. A battery answered identically in four seconds is a different case from one answered identically in ninety.

Where it goes wrong

Excluding straight-liners from a survey whose items all point the same way. On a well-made agreement battery, genuine agreement looks exactly like this.

See also

Attention check
An item with a knowable correct answer, used as one signal that somebody is reading rather than clicking.
Matrix question
Several statements sharing one set of answer columns, shown as a grid.
Completion rate
The share of people who started your survey and reached the end; its inverse is drop-off.

All 35 terms

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Put it into practice in your next survey.